Ticketmaster’s parent company is set to face an investigation by the Justice Department

Justice Department officials have questioned whether Live Nation is complying with the agreement as part of their new investigation, said one of those with knowledge of the matter. Agency officials have become increasingly wary of such comparisons, believing the best way to address antitrust concerns is to change a company’s structure.


What we consider before using anonymous sources. Do the sources know the information? What is your motivation for telling us this? Have they proven reliable in the past? Can we confirm the information? Even with those questions answered, The Times uses anonymous sources as a last resort. The reporter and at least one editor know the identity of the source.

This week’s Mrs Swift concert ticket debacle has fueled complaints in the music business and in Washington that Live Nation’s power has restricted competition and harmed consumers. But it was also an example of exceptional demand for a very desirable commodity with very limited supply.

Trouble began on Tuesday when Ticketmaster’s Verified Fan system, which aims to weed out bots and professional scalpers from the process, began handing out access codes to fans interested in buying tickets to Ms. Swift’s Era Tour, the to start in March.

According to a Ticketmaster blog post published Thursday but deleted within hours, 3.5 million fans have signed up for the program. The company “invited” 1.5 million of those customers to pre-sell by sending them codes, and put the remaining 2 million on a waitlist.

On that day, Ticketmaster received 3.5 billion system requests, causing its app to crash for many users; Some who were in the process of purchasing tickets with their codes were unable to complete their transactions. According to Ticketmaster, two million tickets were sold on Tuesday alone. Another presale for Capital One cardholders took place on Wednesday.

But on Thursday afternoon, Ticketmaster canceled its plans for a public ticket sale on Friday, when all tickets remaining after the presale would normally be sold. It was unclear how many tickets had already been sold for Frau. Swift’s tour and how many — if any — are left.

On Friday, Ms. said in her initial comments on the ticketing debacle. Swift released a statement on social media saying she was reviewing the situation to see how it could be improved. But she also expressed her disappointment with Ticketmaster.

“I will not apologize for anyone,” Ms. Swift wrote, “Because we have asked them several times if they can handle this type of demand and we have been assured that they could.”

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