Donor data breached in Smith Family cyber attack

Australian charity The Smith Family has been hit by a cyberattack that may have allowed hackers to access donor details.

The charity said an unauthorized third party attempted to steal funds from The Smith Family using a team member’s email account before they were shut down.

“We acted immediately and the attempts were unsuccessful,” Chief Executive Doug Taylor said in a statement.

“We immediately took action to secure our systems.

“We then launched an investigation into the incident and hired specialized cybersecurity experts to understand what happened.”

The Smith family discovered personal information about individual donors that may have been accessed during the hack.

“The personal information of supporters that may have been accessed includes a mix of names; combination of telephone number, address and/or email address; Information on whether a donation payment was successfully processed or declined and the donation amount,” said Mr. Taylor.

The first and last four digits of credit or debit cards used to donate could also be affected.

“The Smith family can confirm that no middle digits, expiration dates or CVV numbers were accessed because the Smith family does not store this information on their systems,” Taylor said.

Personal identity documents such as passports or driver’s licenses are not used by the charity and therefore were not retrieved by the hackers.

The charity has contacted donors to let them know they may be affected and apologized for “any inconvenience or distress” caused by the incident.

Originally published as The Smith Family hit by a cyber attack when a hacker tried to steal donations

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