Microsoft investigates Teams and Outlook outage as users report issues

The Microsoft logo is seen at the Microsoft Store in New York City.

Mike Segar | Reuters

Microsoft said it’s investigating issues with several of its products, including Teams and Outlook.

The US tech giant said users may not be able to access multiple Microsoft 365 services.

“We have identified a potential network issue and are reviewing telemetry to determine next troubleshooting steps,” the company said.

Downdetector, a service that lets users log problems and outages with websites and apps, around 3 a.m. ET saw a surge in users reporting problems with Microsoft products, including Outlook, Teams and the company’s cloud product Azure.

Microsoft said that around 7:05 UTC – 2:05 ET – “customers may experience network connectivity issues, manifested as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions as well as others.” to produce Microsoft services. “

The enterprise updated on Twitter at 9:26 GMT – 4:26 ET – that it “reverted a network change that we believe is having an impact. We are monitoring the service while the rollback takes effect.”

The Microsoft outage comes just hours after the company reported better-than-expected earnings for the October-December quarter. However, the company saw a slowdown in revenue from cloud computing products, including Azure, and gave gloomy guidance for the current quarter.

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